General conditions of sale

ARTICLE 1 - Scope of application


These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale ("Products") by the Seller on the site royaume-des-tortues.fr The Products offered for sale on the site are as follows:

  • Sale of accessories, jewelry, catalog sales, import export

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site royaume-des-tortues.fr, which the customer is required to read before ordering.

The choice and purchase of a product is the sole responsibility of the customer.

Product offers are subject to availability, as specified when the order is placed.

These T&Cs are accessible at any time on the royaume-des-tortues.fr website and will prevail over any other document.

The Customer declares to have read these General Terms and Conditions and to have accepted them by ticking the box provided for this purpose before implementing the online ordering procedure on the royaume-des-tortues.fr website.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The clothing production center is located in Barcelona at Travessía Prat de la Riba, 91-95, and serves the Western European market.

All products sold on this site have the legal guarantee of control and CE marking.

The Seller's contact details are as follows:

PROMOTION

31 Rue Chevalier Paul 83000 TOULON

Registration number with the Toulon Trade and Companies Register: 900 592 890

Intra-community VAT number: FR46900592890

Email: contact@royaume-des-tortues.fr

ARTICLE 2 – Prices

The Products are supplied at the current prices appearing on the site royaume-des-tortues.fr, when the order is registered by the Seller.

Prices are expressed in Euros including all taxes.

The prices take into account any discounts that may be granted by the Seller on the royaume-des-tortues.fr website.

These prices are firm and not subject to revision during their period of validity, but the Seller reserves the right, outside the period of validity, to modify the prices at any time.

Prices do not include processing, shipping, transport and delivery costs, which are charged in addition, under the conditions indicated on the site and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.

An invoice is drawn up by the Seller and given to the Customer when the purchase is finalized and paid for.

ARTICLE 2 bis – Coupon or Promo Code

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Promotional discount codes (“Promo Code”) applicable to all or certain specific purchases made on the royaume-des-tortues.fr website may be offered at any time.

Any additional conditions of use to these terms of use will be specified at the time the discount code is issued (including the duration of use of the code, brands or categories of products that may be excluded, etc.).

In order to use a promotional code, the user must log in to their personal account that they have previously created.

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Only one code can be used per order.

A discount code cannot be used after placing an order.

A maximum spending amount, before discount, can be specified when issuing the code.

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We cannot accept any liability and will have no obligation to provide a replacement if a promotional code is lost or used by a third party as the code will then be void.

If a promotional code offered on the royaume-des-tortues.fr website does not function properly due to fraud, tampering, technical error, or anything else beyond our control that affects the operation, administration, security, or clarity of the promotional code, we reserve the right to cancel, modify, or suspend it.

Promotional codes are non-transferable and cannot be exchanged for cash. Do not share it directly with third parties or make it available to others (for example, by posting on social media or a forum). If, at the time of payment for your order or in retrospect, we become aware that you are misusing promotional codes in any way (for example, by selling them to others), we reserve the right to cancel your promotional code and delete your account without prior notice.

ARTICLE 3 – Orders

It is up to the Customer to select the Products they wish to order on the royaume-des-tortues.fr website, according to the following terms:

The Customer goes to a page of a product he wishes to purchase, chooses the quantity/size/weight and clicks on the add to cart button. Then he must click on the cart icon which is always visible at the top of the screen, then on the "View cart" button. He finds himself on the summary page of the products present in his cart and can access the "payment" button, thanks to which he can be redirected to the payment of his order.

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Product offers are valid as long as they are visible on the site, while stocks last. If a product you have chosen is no longer available, we will contact you immediately to offer you a replacement equivalent to the product originally chosen or we will offer you a refund for the unavailable product.

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The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.

The site royaume-des-tortues.fr cannot be held responsible for an order not delivered if the Customer has provided us with inaccurate contact details.

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Any order placed on the royaume-des-tortues.fr website constitutes the formation of a contract concluded remotely between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

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The Customer will be able to follow the progress of his order on the site.

An invoice is drawn up by the Seller and given to the Customer when the purchase is finalized and paid for.

ARTICLE 3 Bis - Customer area - Account


In order to place an order, the Customer is invited to create an account (personal space).

To do this, he must register by completing the form that will be offered to him at the time of his order and undertakes to provide sincere and accurate information concerning his marital status and his contact details, in particular his email address. The Customer is responsible for updating the information provided. He is informed that he can modify it by logging into his account.

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To access their personal space and order history, the Customer must log in using their username and password, which will be provided to them after registration and which are strictly personal. As such, the Customer is prohibited from disclosing them. Otherwise, they will remain solely responsible for their use.

The Customer may also request to unsubscribe by going to the dedicated page in their personal space or by sending an email to: contact@royaume-des-tortues.fr . This will be effective within a reasonable time.

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In the event of non-compliance with the general conditions of sale and/or use, the site royaume-des-tortues.fr will have the possibility of suspending or even closing a customer's account after formal notice sent electronically and remaining without effect.

Any deletion of an account, whatever the reason, results in the pure and simple deletion of all the Client's personal information.

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The Seller shall not be liable for any event due to force majeure resulting in a malfunction of the site or server, subject to any interruption or modification in the event of maintenance.

Creation of the account entails acceptance of these general conditions of sale.

ARTICLE 4 - Payment conditions

The price is paid by secure payment, according to the following terms:

  • payment by credit card

  • payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when placing the order)

  • payment by Paypal

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the royaume-des-tortues.fr website.

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Payments made by the Customer will only be considered final after actual collection by the Seller of the amounts due.

The Seller shall not be required to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above.

ARTICLE 5 - Deliveries

The Products ordered by the Customer will be delivered in Metropolitan France.

The order preparation time is 12h to 48h .

Deliveries take place after a period of 1 to 4 working days depending on the carrier and the delivery method chosen to the address indicated by the Customer when ordering on the site.

The carriers available at royaume-des-tortues.fr are: La Poste, Mondial Relay and local delivery by royaume-des-tortues.fr.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or in the unavailability of one or more Products, the Products ordered will be delivered in a single delivery.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the timeframes specified above.

If the ordered Products have not been delivered within 14 working days after the indicative delivery date, for any reason other than force majeure or the actions of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within 14 days following the date of termination of the contract, excluding any compensation or withholding.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the costs related thereto will be subject to specific additional invoicing, based on a quote previously accepted in writing by the Customer.

The Customer is required to check the condition of the delivered products. He has a period of 14 days from delivery to make complaints by mail or email to the address indicated in article 1, accompanied by all relevant supporting documents (photos in particular). After this period and if these formalities have not been complied with, the Products will be deemed compliant and free from any apparent defect and no complaints may be validly accepted by the Seller.

The Seller will refund or replace as soon as possible and at its own expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.

The transfer of risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk unless the Customer has chosen the carrier himself. As such, the risks are transferred at the time the goods are handed over to the carrier.

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ARTICLE 6 - Transfer of ownership

The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.

ARTICLE 7 - Right of withdrawal

According to the terms of article L221-18 of the Consumer Code

" The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone or off-premises canvassing, without having to justify his decision or bear any costs other than those provided for in Articles L. 221-23 to L.221-25.

The period mentioned in the first paragraph runs from the day:

1° Of the conclusion of the contract, for service provision contracts and those mentioned in Article L. 221-4;

2° Receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good made up of multiple batches or parts whose delivery is staggered over a defined period, the period starts from the receipt of the last good or batch or the last part.

For contracts providing for the regular delivery of goods over a defined period, the period begins from receipt of the first good.

The right of withdrawal may be exercised online, using the attached withdrawal form and also available on the site or any other unambiguous declaration expressing the desire to withdraw and in particular by post addressed to the Seller at the postal or email address indicated in ARTICLE 1 of the T&Cs.

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Returns are to be made in their original condition, unopened and complete (packaging, accessories, instructions, etc.) allowing their remarketing in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products are not taken back .

Return costs remain the responsibility of the Customer.

The exchange (subject to availability) or refund will be made within 14 days from the receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article.

The exception to the right of withdrawal for hygiene and cosmetic products under the Hamon law:

The Hamon law specifies that goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection are excluded from the right of withdrawal.

We inform you that you have the right to register on the telephone canvassing opposition list here: https://www.bloctel.gouv.fr/

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ARTICLE 8 - Seller's Liability - Guarantees

The Products supplied by the Seller benefit from:

  • of the legal guarantee of conformity, for defective, damaged or damaged Products or those not corresponding to the order,

  • the legal guarantee of a controlled marking and label (CE) as required by European standards,

  • the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use,

Provisions relating to legal guarantees

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Article L217-4 of the Consumer Code

" The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or has been carried out under his responsibility ."

Article L217-5 of the Consumer Code

“The property complies with the contract:

1° If it is suitable for the use usually expected of a similar good and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »

Article L217-12 of the Consumer Code

" The action resulting from the lack of conformity is prescribed after two years from the delivery of the goods.

Article 1641 of the Civil Code.

"The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them. »

Article 1648 paragraph 1 of the Civil Code

" The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect .

Article L217-16 of the Consumer Code.

" When the buyer requests from the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention .

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In order to assert his rights, the Customer must inform the Seller, in writing (email or letter), of the non-conformity of the Products or the existence of hidden defects from the time of their discovery.

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The Seller will refund, replace or repair any Products or parts under warranty deemed non-compliant or defective.

Shipping costs will be reimbursed based on the invoiced rate and return costs will be reimbursed upon presentation of supporting documents.

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Refunds, replacements or repairs for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days following the Seller's discovery of the non-compliance or hidden defect. This refund may be made by bank transfer, credit card or Paypal.

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The Seller shall not be held liable in the following cases:

  • non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check,

  • in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.

  • The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.

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The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect.

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ARTICLE 9 - Personal data

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The Customer is informed that the collection of his/her personal data is necessary for the sale of the Products by the Seller as well as for their transmission to third parties for the purpose of delivery of the Products. This personal data is collected solely for the execution of the sales contract.

9.1 Collection of personal data

The personal data collected on the royaume-des-tortues.fr website are as follows:

Opening an account

When creating the Client/user account:

Names, first names, postal address, telephone number and email address.

Payment

As part of the payment for Products offered on the royaume-des-tortues.fr website, it records financial data relating to the Client/user's bank account or credit card.

9.2 Recipients of personal data

Personal data is used by the Seller and its co-contractors for the execution of the contract and to ensure the efficiency of the sale and delivery of the Products.

The categories of contracting parties are:

  • Transport providers

  • Payment institution providers

  • The site host

9.3 Data controller

The data controller is the “Seller”, within the meaning of the Data Protection Act and, as of May 25, 2018, Regulation 2016/679 on the protection of personal data.

9.4 Limitation of processing

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Unless the Client expressly agrees, their personal data is not used for advertising or marketing purposes.

9.5 Data retention period

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The Seller will keep the data thus collected for a period of 3 years, covering the limitation period of the applicable contractual civil liability.

9.6 Security and confidentiality

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The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.7 Implementation of Customer and User Rights

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In accordance with the regulations applicable to personal data, Customers and users of the royaume-des-tortues.fr website have the following rights:

  • They can update or delete their personal data in the following way: by asking us to delete their personal data by mail to the following address '31 Rue Chevalier Paul 83000 TOULON' or by email to the address 'contact@royaume-des-tortues.fr '.

  • They can delete their account by writing to the email address indicated in article 9.3 “Data controller”

  • They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 “Data controller”

  • If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 “Data Controller”

  • They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3 “Data Controller”

  • They may also request the portability of data held by the Seller to another service provider.

  • Finally, they can object to the processing of their data by the Seller

These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or email to the Data Controller whose contact details are given above.

The data controller must provide a response within a maximum of one month.

In the event of refusal to comply with the Client's request, reasons must be given.

The Client is informed that in the event of refusal, he/she may file a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.

The Customer may be asked to tick a box to agree to receive informational and advertising emails from the Seller. The Customer may withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

ARTICLE 10 - Intellectual property

The content of the royaume-des-tortues.fr website is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

The brands, logos, signs and all content of the site (texts, images, sound, etc.) are also subject to copyright law.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

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ARTICLE 11 - Applicable law - Language

These General Terms and Conditions and the operations resulting from them are governed by and subject to French law.

These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authoritative in the event of a dispute.

ARTICLE 12 – Independence of clauses

If any provision of the T&Cs is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from the T&Cs and will not affect the validity and enforceability of any remaining provisions.

ARTICLE 13 – Disputes

For any complaints, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these T&Cs.

The Client is informed that he may in any event resort to conventional mediation, through existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

The Customer is informed that he can also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes arising from purchase and sale transactions concluded under these General Terms and Conditions and which have not been settled amicably between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.

ARTICLE 14 - ANNEX I

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Withdrawal form (available in Word format on the "Withdrawal form" page)

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Date ______________________

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on royaume-des-tortues.fr , except for exclusions or limits to the exercise of the right of withdrawal in accordance with the applicable General Conditions of Sale.

For the attention of

PROMOTION

31 Rue Chevalier Paul

83000 TOULON

I hereby notify the withdrawal of the contract relating to the goods below:

- Order dated (indicate the date)

- Order number: ...........................................................

- Client Name: ................................................................................

- Customer Address: .......................................................................

Client's signature (only if this form is notified on paper)